Refund/Cancellation Policy for Digitally Delivered Software

We provide a 30 Money Back Guarantee on every product we offer. Please go to http://www.netcustomerservice.com to submit a help ticket within 30 days of purchase date.

Refund requests must contain the following: First name, last name, and email address. This information must be identical to the information originally submitted on your order.  If possible, please provide the order number to expedite your refund.

Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Refunds may only be requested by the purchaser and will be issued back to the credit card used when placing the order.

 


Refund/Cancellation Policy for Shipped Physical Products

Please go to http://www.netcustomerservice.com to submit a help ticket within 30 days of purchase date.

Refund requests must contain the following: First name, last name, email address & shipping address. This information must be identical to the information originally submitted on your order.  If possible, please provide the order number to expedite your refund.

Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

All items must be returned in their original condition to:

Generator Software, Inc.
9660 Falls Of Neuse Rd.
Suite 138 #181
Raleigh, NC  27615

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping